Contact Center Solutions

Operator Solution

is the solution which providing the tools to manage on incoming and outgoing call within organization.

Contact Center Solution

is the solution which centralize all customers’ interactive into single point of platform then distribute to agents based on pre-defined criteria.

• tools to improve call center agents’ productivities?
• tools to reduce the call center abandon rate?
• the way to make call center faster response time?
• call center monitoring tools in real time?
• the way to minimize call center investment?

NEC is one of leader in call center vendor/consultant who provides alternative for contact center solutions with expertise of computer telephony integration (CTI).

Business Solution

Q-Master : A scalable contact center solution offering high-end functionality at a reasonable price.

Enterprise Solution

Genesys : World class opened architecture contact center solution.

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