Contact Center Administrator Training

Period

2^nd week of November 2011

Venue

NEC Training Center (2nd floor Serm-mit Tower)

Intended Audiences

• Administrator

Maximum Attendee

• 25 persons

Introduction

Managing an effective Contact Center has its challenges so you need to take advantage of anything that's going to improve customer service, grow revenue and keep your customers happy.

Benefits of NEC Contact Center Solution

• Improved responses and customer service levels
• Higher staff productivity and operating costs
• Lower abandonment rates
• Effective handling of priority customers
• Better information management

Administrator Training’s Objectives

After complete this training, attendees will be able to modify the configuration of Contact Center in order to utilize the existing resources as much as possible. Moreover, the administrator is expected to do the basic troubleshooting.

Training hours

• 9:30am to 4:00pm
• Breaks
  • Morning break: 10:30am to 10:45am
  • Lunch: 12:00pm to 1:00pm
  • Afternoon break: 2:30pm to 2:45pm

Administrator Training’s Course Outline

Topic	Time Consumption
Introduce the principle of Contact Center operation Introduce modules and features of administrator application software	150 Minutes
Configure system like change agent status, change the call flow, modify the announcement and so on.	180 Minutes

If you are interested in, Please call 02-204-9600 or Toll Free 1-800-600-600

 

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