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NEC presents the Virtual PC Center, the first combined hardware and software solution featuring integrated IT and VoIP technology.
The user can choose between the U-Station US100 for a fixed post, and the TCM160, an ultra performance “mobile” thin client for video and audio. The US100 contains a new generation video microprocessor developed by NEC Electronics, the electronic component division of NEC.
The US100s connect to NEC Express5800 120/Ri2 servers. The servers house Virtual PCs with XP Pro and all regular applications of each user under a virtualised VMWare layer, as well as VoIP software, with each user’s unique number. User details are available either on server disks, NAS or SAN.
When the user connects to a U-Station within their enviroment, and works on their applications, all executions on their Virtual PC is carried out on the corresponding server.
The overall management of the Virtual PC Center is maintained by a single console which allows applications to be launched and resource allocation to be updated.
For the telephones, the handset is connected directly to the US100. In the event of intrabusiness telephony, the connection becomes P2P, and therefore does not pass through the server. The Virtual PC Center servers therefore do not carry out this task, with the VoIP NEC SV7000 server taking control of this function. For an external call, the SV7000 acts as a classic IP-BX.
This solution is especially suited to administrative users within large organisations, call centres, banks, insurance companies and the health and education sectors - in particular hospitals.
Thin Client System : The optimal business solution
Smooth - flowing faster processing, Advanced Voice over IP capability, Resources allocated optimally according to each user's work environment , Efficient and Convenient for your daily work . This is the Virtual PC Center, NEC's Next Generation Thin Client System
Theworld thin client market is growing in popularity due to the acceleration of global business , a focus on robust security, a desire of redure TCO,and an inproved approach to mobility , however, current thin Client designs lack required functionality and performance, and are unable to use IP soft phon, which limits their practicality in fast - paced wark environments, Today , width NEC's expertisein IT and next working. NEC proudly presents a new user - friendly thin Client System Text - video , - Sound - processing and other necessary functions are made possible by using the mast advanced semiconductar technology to achieve a compact chassis
While maintaining flexbility , IT resources can be utilized effciently by allocation resources to support the burden on each server. the virtual PC Center adds ease and con venience to your daily work
A Virtual PC type thin Client System includes a Virtual PC in a Server that all operating system and application software the screen is displayed on your thin client terminal whether traveling on business or at home, you com take your virtual desk wherever you go leave your office with your all your current data preserved in tact
A Virtual PC type thin Client System includes a Virtual PC in a Server that all operating system and application software the screen is displayed on your thin client terminal whether traveling on business or at home, you com take your virtual desk wherever you go leave your office with your all your current data preserved in tact
Real time and historical data based on individual agents are provided and exportable.
ntegrate to a database and provide 24x7 information. Gives customers access to information or the ability to place simple orders automatically.
Total login flexibility for each agent, with calls being delivered utilizing a customized skills based routing matrix.
Growing the agent group or automate the answering and callback functions. Callback enables all callers to maintain their place in queue, leave their number & a message. The agent is automatically delivered this message and the return call is made.
Customized and varied multiple announcements increase the quantity and information of announcements to keep callers stay in the queue longer.
Remote agents log in as if they were in the Contact Center.
VIP callers can be given their own announcements and prioritized up the queue or into separate queues. This ensures that your most important customers receive the higher customer service levels they deserve.
Distribute real time queue and agent data over the LAN/WAN/Internet.
Recognize callers from either ANI account or Caller Line Identification and screenpop information to agents.
Integrates your web site into the contact center and treat services such as web callback, web chat and email as part of the queue.
| Basic Unit |
Q-Control Software & Hardware Base module is for 5 users (Unlimited wall displays) |
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|---|---|---|---|---|---|---|---|
| Standard Options | Q-Desktop Software and Hardware
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Q-Announce Software and Hardware
|
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| Further options but require the options above | Q-Integrate Software Screen pops Database Integration |
Q-Callback Software Gives callers the option of a callback to eliminage the task of waiting in queue and retaining their position in the queue | Q-IVR Software Integrated Voice Response Module |
Q-Web Callback Software Enable online customers to request a callback from your website |
Q-Web Chat Software Enable online customers To request live interaction with agents by establishing one-to-one conversation or multi party chat session |
Q-Email Software Treats incoming emails the same way as voice calls. Seamless call blending for emails & voice call |
Q-outdial Software Allows agents to Make outbound Calls when Inbound volume is low. Blends inbound and outbound to ensure that agents make the most of slack periods |
Q-Control can connect to any LAN (Novell NetWare, NT, Windows) that is Windows 95 or better, using standard TCP/IP to communicate. A virtual Dterm (Q-Desktop) is then available from the users workstation or PC. (A spare TCP/IP address is required.)
