Call Center Solution

Does your organization have many call contacts during the day with limit resource of receptionists or operators agents?

Operator Solution.

is the solution which providing the tools to manage on incoming and outgoing call within organization.

Contact Center Solution

is the solution which centralize all customers’ interactive into single point of platform then distribute to agents based on pre-defined criteria.

Are you looking for…

• tools to improve call center agents’ productivities?
• tools to reduce the call center abandon rate?
• the way to make call center faster response time?
• call center monitoring tools in real time?
• the way to minimize call center investment?

NEC is one of leader in call center vendor/consultant who provides alternative for contact center solutions with expertise of computer telephony integration (CTI).

Q-Master : A scalable contact center solution offering high-end functionality at a reasonable price.

Genesys : World class opened architecture contact center solution.

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