Operator Solution

Corus-total Caller Care

Caller Care is about ensuring your customers receive a positive response whenever they contact you.

With the best caller care in mind, zeacom has developed Corus - a complete call handling solution designed to maximize the way you engage with your customers.

Whether you are in a meeting, out of the office or away from your desk, Corsu Successfully handles all your internal and external calls, making corus the ultimage in caller care.

Corus Module

Because corus is modular, you have the flexibility to choose components that best fit your organizatio nal needs, or you can integrate all the modules together for a complete offiec-wide call handling solution

Corus Console

Empower your operator

The way your telephone operator responds to callers is like your shop front window. They have the ability to leave a lasting and significant impression.

By giving your operator more information about the caller, you offer them the power and confidence to provide your customers and business parners with the service they deserve.

Corus Console empowers your operator with superior call handing abilities so that they can recognize incoming calls,monitor extensions and manage every call professionally.

Contact Center

Corus Console benefits you and your operator : Easy to use tools.

Console's GULs (Graphical User Interfaces)are so easy to use, your operators simply Point and Click or use Hot Keys to answer, transfer,hold or make calls.

Increased control. With caller ID based screenpops, operators recognize incoming calls and are better able to offer immediate assistance.
Prioritization. Operators can recognize and priioritize top customer calls, so they are never kept waiting.
Call handling efficiency. With more information about what is happening internally, operators can deal with incomming calls simply by clicking and dragging the call onto a staff member's extension.
Access anywhere. Becauser corus Console is a Lan based application, it can be accecced from any PC on the network. Back up operators can pick up overflow calls from the main operator based on the caller's wait time.
Set Speed - dials. Corus console lets your operator set up the most commonly used contacts, so they can point and click to a name on a screen to send the call directly through to them.

Corus Desktop

Call management for the whole

organization More and more,organizations are using personal phone numbers to direct callers to staff.

the way in which these callers are treated by you however is just as important as how they are handled by your operator.

if you have to be out of the office or in a meeting, who is looking after your callers?

Are they being given the right messages?

Corus Desktop allows for better individual call handling so the whole organization can manage their own internal and external calls with ease.

Corus Desktop benefits you and your organization:

Call control.

Forget the handset,you can manage all calls through your PC. One - touch voicemail access makes it even easier to retrieve your messages.

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Internal management.

See at first glance the abailability of other staff members so you know when is the most appropriate time to talk to your colleagues.

Be ready. store notes about special callers. these will be screenpoped along with the caller name and number each time they call so you'll always be prepared.

Contacts in one place. your microsoft Dutlook* Contacts can be synchranized to appear in your Desktop Phonebook.

Record conversations.Corus Desktop lets you easily record important telephone conversations. These appear as voicemail messages in your vaicemail Mailbox.

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